5 Jan 2007

Bad service? Bad PR.

There's little doubt that the information age has changed how companies need to handle customers complaints to avoid bad public relations. This guy got mad at how United screwed his parents and made a blog. It got picked up by Consumerist, then Cory. And now United is getting email from a bunch of angry people. How embarrassed I am for modern business... these companies think they're still operating in the 1950s.

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